Complaints Procedure


Response to Complaints

Although we receive very few, if you have a complaint or a concern – do not keep it to yourself. Please let us know.

The appropriate Head of Year, Assistant Principal or other senior member of staff, will deal with all concerns within 24 hours. Appointments will be made to suit your convenience and the telephone is staffed between 8.00am and 5.00pm.

The Head of School is pleased to discuss with parents any criticisms of the school. If problems remain unresolved, there is a documented procedure, available from the office, to deal with such complaints.

Complaints Policy

Please visit thedeantrust.co.uk to view the complaints policy.